Offline Cupid
Privacy Policy
Updated 2026-10-24
This Privacy Policy explains how Offline Cupid collects, uses, protects, and deletes information for this tenant app.
The app is designed for in-person event participation. It does not sell personal data, use personal data for third-party advertising, or track users across other companies' apps or websites.
Information we collect
Contact and profile information: name, email address, phone number when supplied, age, occupation, cultural background, gender, interested-in gender, and profile answers used for event participation.
Event information: check-in status, event attendance, round assignments, participant selections, mutual match results, and participant feedback.
Account and device information: participant device pairing tokens, user identifiers, app interaction records, request timestamps, IP address, user agent, and security or diagnostic logs.
Imported event information: if an event host connects an external ticketing service such as Eventbrite, the app may import ticket, order, attendee, and profile-answer details needed to operate the event.
Waiting list information: if you join a waiting list, you give us your name, email address and phone number, which we use only to tell you when it opens and delete on request.
How we collect information
Information may be entered by you in the app, entered by an event host during check-in, imported from a connected event-ticketing service, or created automatically when you use the app.
Support and deletion requests may include the contact details, event name, and message content you send to [email protected].
How we use information
We use information to pair a device to the right participant, run event check-in, support live rounds, calculate and release mutual matches, provide support, investigate safety issues, prevent abuse, secure the service, and comply with legal obligations.
Hosts and authorized operators can access event information needed to operate the event. They should only use it for event operations, safety, support, and follow-up related to that event.
Service providers and external services
We use service providers to host, secure, monitor, and operate the app. These providers process information for us and are not allowed to sell it or use it for their own advertising.
When a host connects an external ticketing service, information may be read from that service under the host's connection settings. Deleting app data does not automatically delete information held by the external ticketing service.
Security
Personal data is protected in transit. Sensitive participant fields are encrypted at rest where the platform stores them.
Access to tenant data is limited to authorized tenant operators and platform personnel who need it for operations, support, security, or legal compliance.
Retention and deletion
Participant profile details are kept while needed for event operations, support, security, legal compliance, and tenant recordkeeping.
The in-app deletion flow anonymizes participant profile and attendee personal details immediately, revokes the paired device, and schedules deletion of the revoked device/profile records after a short safety window.
Shared event records, such as rounds, selections, feedback, and match history, may remain as anonymized event records so other attendees' event history stays intact.
Your choices and contact
You can request privacy help, deletion help, or access assistance by emailing [email protected].
If you cannot access the app, include the event name and the contact details you used at check-in so the support team can find the right participant record.